Shipping & Returns

SHIPPING POLICY

Most items can be shipped within 1-5 days.

However 'made to measure' or items that are being hand made for you, will take longer ( please see in items description )

If you need the items before a specific date please send an email to info@nata-ryzh.com to get an estimate on the delivery date.

We offer free shipping within Netherlands for higher value orders €80 and up.

Shipping below €80 within Netherlands is €7,00

Shipping within Europe: €17,00 

International Shipping: €28,00 
 

INTERNATIONAL ORDERS

International customers are liable for all import duties and customs that will be charged by your country. Payment may be necessary to release your order from customs before delivery, and fees depend on your order amount as well as your country of residence.

We recommend contacting your local Customs office for current charges before placing your order or visiting a duty calculation website such as www.dutycalculator.com. We will do our best to answer any concerns regarding this so please do not hesitate to ask at info@nata-ryzh.com 

CUSTOM-ORDERS

Any product listed online as made to order is not currently in stock, yet still available for purchase. These items still can be made for your size and colour, however please allow 15-20 working days to make the product for you.

We will email you to advise you of this upon placing the order and keep you updated for once your order is dispatched.

We put a great amount of care in our designs and want you to be completely satisfied.

If for some reason your purchase is not quite right, or the fit and size is not to your liking, will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product.

Please return it to us in the original packing and unused. We will refund your money within 14 days after the return. You only have to pay for the return shipment. Please follow the instructions on the invoice provided.

CUSTOM-ORDERS

Unfortunately, custom orders are non-refundable. For any questions please email us at info@nata-ryzh.com

RETURN SHIPPING COSTS
The customer is responsible for paying all shipping costs involved in return of the item, including that of shipping the new exchanged item to you. 

International customers are liable for all import duties and customs that will be charged by your country for returns. Payment will be necessary to release your order from customs before delivery.

Please note: Shipping charges for returns/exchanges are not refundable unless there is a defect in the merchandise.

RETURN PROCESS

When we have received and processed the return package and the returned items in good order, you will receive a confirmation email from us. Please allow up to 14 working days for processing your return order.

FAULTY ITEMS

All items are thoroughly inspected before being sent to ensure a high level of quality in the products you purchase from us.  However, if you received an item that is not in perfect condition, please send us an email immediately within 7 days at info@nata-ryzh.com with a description of what happened, a photo and your order number, so we can review it.